At Teddy's Fresh Market, we are committed to providing our customers with the highest quality fresh groceries and an exceptional shopping experience. We understand that, on rare occasions, issues may arise with a product or order. This Returns Policy outlines our procedures for addressing such situations and ensuring your satisfaction.

1. Defective or Unsatisfactory Products

1.1 If you receive a product that is defective, damaged, or unsatisfactory, please contact our customer support team within 2 hours of receiving your order.

1.2 Some perishable goods cannot be returned if they are defective or unsatisfactory. However, they can be replaced.

1.3 To initiate a return or replacement, simply send us a clear picture of the defective or unsatisfactory product via email at info@teddysfreshmarket.com or on our WhatsApp business line

1.4 Our customer support team will review your request and, if eligible, arrange for a replacement of the item.

1.5 We aim to process your replacement request on the same day after receiving the necessary information.

2. Refunds

2.1 In certain cases, if a replacement is not available or suitable, we may offer a refund for the purchase price of the returned item.

2.2 Refunds will be processed using the original payment method used for the order.

2.3 Please allow up to 2 business days for the refund to reflect in your account, depending on your payment provider.

3. Customer Support

3.1 Our dedicated customer support team is available to assist you with any returns or concerns. You can reach us vi

4. Feedback

4.1 Your feedback is valuable to us. If you have any concerns or suggestions regarding our products or services, please feel free to share them with our customer support team. Your input helps us continually improve.

5. Policy Updates

5.1 Teddy's Fresh Market reserves the right to update or modify this Returns Policy at any time. Please review this policy periodically to stay informed of any changes.

We appreciate your trust in Teddy's Fresh Market and thank you for choosing us as your preferred grocery delivery service. We are committed to ensuring that your shopping experience with us is as smooth and satisfying as possible.

Policy Updated on 10/07/2023